After Servics

After Sales Service

At ELIKE Display, we prioritize integrity and always put our customers first. If any of our honorable customers report a fault with their product, we will thoroughly inspect and diagnose the issue, providing a quotation for repairs that includes any necessary hardware or software upgrades, as well as other deficiencies.

Our after-sales service policy is designed to ensure that our clients receive the highest level of support and satisfaction. We offer a spare parts quota based on the total order value, and we include extra maintenance packages with every batch of products shipped to our clients.

Our guarantee time is one year, counted from the delivery date. If a quality issue is reported after the time limit, we will assess the specific situation. Each reported quality issue is assigned a unique ID and recorded in our After-sales Center, enabling clients to track the progress of event processing. Clients can contact our after-sale technical support department with the quality issue ID for assistance.

To report a quality issue, clients must provide the series number and relevant evidence. Once we have inspected and diagnosed the issue, we will send the required parts to the applicants, and the value will not be counted in the original maintenance quota.

We are committed to processing every reported after-sales case within 7 working days. Any specially agreed situations outlined in contracts of specific projects will be reported and conducted accordingly.

If you have any questions regarding our after-sale service policy, please do not hesitate to contact us.